Most
items are normally shipped the same business day for orders placed
before 2PM EST, paid with credit card without complication and except
Mondays. Exceptions to this policy are expensive consumer items, items
that are specifically designated as "Normally shipped in 1-3 business
days" in the item descriptions and drop shipped items. Payment
complications include: different shipping and billing addresses,
billing information inconsistent with what's on the credit card record,
and orders that can't be verified by phone. Orders placed during
non-business hours such as evenings, weekends, and holidays are
normally processed and shipped on the next business day except Mondays.
Click here to see a list of top reasons for order delays.
RenWerXTech.com
offers several shipping choices to fit the customer's needs. We
currently ship by FEDEX for a majority of shipments, FedEx for systems,
US Postal Services only for APO/FPO and non-continental
FEDEX:
The most inexpensive way to ship is by FEDEX GROUND. FEDEX shipping
charges are calculated in real time with FEDEX's web site, using actual
weight of items, shipping distance from
The
more you buy, the less your shipping cost is as a percentage of your
total amount and on a per unit basis. For example, shipping one
keyboard may cost $10, however shipping four keyboards may cost only
$20 ($5 per keyboard).
Shipping
cost goes up almost exponentially in the sequence of FEDEX Ground, 3rd
Day, 2nd Day Air, and Next Day Air. FEDEX does NOT guarantee air
delivery to residential addresses. Check the estimated FEDEX Ground
delivery time before choosing a shipping method. Saturday delivery is
available from FEDEX but is very expensive.
All
FEDEX shipments are insured for damage and missing packages by FEDEX.
RenWerXTech.com is not responsible for any physical damage to products
by shipping company.
Choose
the Adult Signature Required option if you don't want the FEDEX driver
to leave your package at your doorstep, which is often important for
residential deliveries to apartment complexes where you don't expect
anybody home during regular FEDEX delivery hours. RenWerXTech.com is
NOT responsible for any loss or damage due to packages left at your
doorstep by FEDEX drivers.
We
have made it very easy for you to check the status of your order and
track your shipment during transit with FEDEX. When you place your
order, you are given an Order Number. Your purchase order and order
number will be confirmed with an e-mail. A shipping confirmation e-mail
will be sent to you near mid-night on the date your package is shipped.
During transit of your package, you may enter the Order Number into the
lower form on our home page (www.RenWerXTech.com)
and click the Track button. A separate window will pop up and take you
to the FEDEX site for the tracking information. Or you can try it right
here:
Regular
FEDEX delivery hours are Monday-Friday, 7-5. We do not guarantee the
arrival date of the packages. See a FEDEX map for an estimated arrival
date.
For
residents in neighboring states such as Michigan, Pennsylvania, West
Virginia, Kentucky, and Indiana: It usually takes FEDEX Ground only two
business days (excluding Saturday) to deliver to those locations. Use
your judgment if you want to take a chance and save shipping cost with
FEDEX Ground or pay a little more with FEDEX 3-Day select that has a
guaranteed 3-day delivery.
We
currently offer only USPS Priority Mail, which should take 2-3 business
days for delivery. We may soon offer USPS Parcel Post, which is
equivalent in cost and delivery time to FEDEX Ground. Shipping and
delivery confirmation email is provided once a package is shipped and
delivered with tracking numbers. Once received, you can use the
tracking number to track a USPS package here.
All USPS shipment may be delayed 1-2 business days. USPS does deliver on Saturdays free of extra charge.
FEDERAL
EXPRESS: FedEx is the best way to ship systems since FedEx is much
gentler to the packages than UPS. You can now track your package with
your RenWerXTech.com order number. However, currently FedEx tracking
confirmation is not sent automatically and FedEx is not much different
in price than UPS. We offer all FedEx shipping options.
If
your order number is not trackable, please make sure: (1) you entered
only a number. No letters are allowed. (2) Your package was shipped via
FedEx. You may also call us to obtain FedEx's tracking number. We are
now sending the FedEx tracking information to customers
semi-automatically. You may click the link below to track your FedEx
package if you know the tracking number already.
Track FedEx Package
NON-CONTINENTAL
INTERNATIONAL
SHIPPING: Online ordering is available only to US addresses including
HI, AK, PR, GU, and VI, and Canadian addresses. We do ship to all other
countries/regions provided that the customer prepays the order,
including all shipping expenses. Customers are responsible for duties
if any. Shipping charges for international destinations outside
FAQ about International Orders.
DROP
SHIPPING: To expedite shipping, sometimes it is necessary to ship
products directly from the manufacturer or our distributors to our
customers. We call this type of shipping "drop shipping (ds)." This is
especially true for items with "ds" at the end of the item title. We
send the customer an e-mail if any of the ordered items are drop
shipped. Unfortunately, we currently do not provide online tracking for
drop shipped packages. The customer needs to call us if tracking is
necessary. RenWerXTech.com does not adjust the shipping cost to
customer's orders because of the change in shipping distance as a
result of the drop shipping.
WALK-IN
CUSTOMERS: Yes we do allow customers to pick up their order to save
shipping cost. However, we strongly suggest customers place an order
first to allow us time to prepare the order. That will save you time
when you are waiting. Please allow at least two hours after placing an
order and 3-4 hours on Mondays. You should select "Pick-up. No Shipping
Charge" as the shipping method on your order. If there is a shipping
charge on your order, we will remove it once we process your order. FAQ
for Walk-In Customers.